Sheng-Hung Lee, IDSA
Designer and Ph.D. Researcher, Massachusetts Institute of Technology Department of Mechanical Engineering
At-Large Director - Awards, Board of Directors
Sheng-Hung Lee is an MIT AgeLab researcher, MIT xPRO experience designer, and Chair of IDSA Boston Chapter. He is inspired by multiple domains of knowledge, different perspectives, and he thrives on creating new value for clients on multi-disciplinary teams. He is trained as an industrial designer and electrical engineer, and his approach to problem solving is influenced by his passion for how design and technology impact and can be integrated into society. Lee has been focusing on organizational designs that create systemic impacts. He was invited to be a jury member for design competitions including IDEA and IDA Award.
Inclusive Financial Planning Service Design Considerations for an Aging Population
Rapid Fire Group D
August 25, 2023
11:00 AM - 12:00 PM
Presenting with Dr. Joseph F. Coughlin
We live in a global village; emerging technologies, complicated socioeconomic shifts, digital transformation, organizational change, and other critical factors have shortened the physical and digital distance between people, impacting our perceptions and services of financial planning systems. Financial planning services should not only include discussion of people’s wealth, but also consider improving people’s quality of life, education and living conditions, and much more. According to the US Census Bureau, by 2060 the percentage of the 65-and-above age group in the US is projected to increase from 16% to 23%. The high percentage of older adults has made financial planning services and toolkits much more complicated and critical. Further, only 57% of US adults are financially literate.
The study aims to explore and envision an inclusive financial planning toolkit and services for an aging population to facilitate difficult conversations, enable older adults to express their needs more explicitly, and build friendships and trust with financial planners. We used four 30-minute workshops with designers, financial advisors, and senior people to capture their discussions and interactions and summarize from transcriptions and body language. In the end, we suggest that inclusive financial planning services need to 1) be “fluid” to allow the models to grow, 2) evolve from human-centered design to humanity-centered design to make financial planning service more inclusive and adaptable, 3) consider inclusive financial planning services in dynamic stages, and 4) apply new inclusive service touchpoints to empower financial advisors and update financial education.